Shipping and Returns
How long does my order take to ship?
We pride ourselves on crafting each order with precision and care. Please allow 1-2 weeks for your order to be processed and shipped. We are committed to ensuring that your beautiful 3D-printed lotus flower tea lights arrive on time and in perfect condition. Thank you for supporting our small business and your patience as we prepare your order with the utmost attention to detail.
Do you offer international shipping?
At this time, we are only able to ship orders within the United States. As a small business, we are focused on ensuring the highest quality and service domestically as we grow. We look forward to expanding our capabilities and hope to offer international shipping in the future. Thank you for your understanding and support!
What is your return policy?
Your satisfaction is paramount to us. If you are not completely satisfied with your purchase, we are here to help.
Returns You can return your item within 30 days of receipt for a full refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please note that return shipping costs are not covered by us and are the responsibility of the customer.
Refunds Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies. Returns or exchanges will not be accepted based on color preference. By placing an order, you acknowledge and agree to this policy.
Exchanges If you wish to exchange your product for a different item, please return the original item for a refund and place a new order.
Contact Us If you have any questions on how to return your item to us.